Frequently Asked Questions

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Minimum System Requirements:

PC:
-Desktop/Tower computer with a separate monitor is recommended (dual monitors highly encouraged)
-Dual boot machines, Netbooks, and Tablets are prohibited from use.
-All-in-One computers are not currently compatible with any client programs.

Mac Requirements:
-Macs must have an Ethernet port
-MacBook Air and Mac USB-C ports will not be supported
-Boot Camp and a licensed version of Windows MUST be installed. 

PC: Operating System

Windows 10 Windows 8/8.1 not supported by some clients

PC: Standard Connection and Speed

Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

PC: Maximum Latency Threshold

120 milliseconds (ms)

PC: CPU Speed

Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted

PC: Hard Drive

20 GB or more of available space 60 GB or more of total space

PC: Memory

4 GB of RAM minimum 8 GB of RAM or better is preferable

PC: Monitor Recommendations

1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

Mac: CPU Speed

Intel Core i5 2.7 GHz processor or better

Mac: Hard Drive

20 GB or more of available space 60 GB or more of total space

Mac: Memory

4 GB of RAM minimum 8 GB of RAM or better is preferable

Mac: Operating System

MAC OSX 10.10 Yosemite or higher

Mac: Standard Connection and Speed

Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

Mac: Memory

120 milliseconds (ms)

Mac: Monitor Recommendations

1280 × 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs